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Focus. One night in Suzhou I was perusing the hotel information and my journal notes, tuning out my travel partners obsessing about something she had been going on and on about for the better part of the day. As this was a package deal tour, we were in a very nice place, I’m somewhat ashamed to say. I came across the “The comments form of service quality” for this place which shall go unnamed. It had all the usual kind of questions one might expect to encounter in performing our daily duties, but I have to say even after doing my job for the better part of 20 years there is no way in hell I would want to be measured by some of the factors these poor SOB’s are. And I will write them exactly as they are printed on the form. There were not only points tallied in these factors but also a “Qualified/Unqualified” rating with “Exist problems (The brand of attendants name). I’ll only pick a choice few. So here we go………. Security Hiding ones eyes/face from guests. Attitude kind polite delicacy. Attlempping and commanding vehicles approliate Lobby service Be familiar with service item production character facility and appearances Guiding initiative pressing elevators buttons No boring perfume and cosmetic smell No factitious accidents Clock works normally There is less than 3dog-end in public ashtray Lobby baggage service Mastering departure ahead of time No factions advents Business center service Satisfaction to offering service Servicing things are plenty Typing no wrong leak words and sentences Srevice Centre Well expressing ability sweet guests feel comfortable Housekeeping service Life commodity quality Flushing food and beverage qualities Room sanitation Preventing insect pest measure Closes tool sanitation Closes tool sanitize sanitation Put toilet paper correct Service for guests Service for you according to your custom, religion and taboo Don’t destroy your things Help you with pleasure Managers and waiters should ask for criticisms regularly Food and beverage service Menu is clean Edit the food in reason Arrange the seat nicety for the frequenter Be familiar to the menu and relish Gripping the time of serving Serving the wish tray Add flushing for guests in time Beverage odd neatly without alter The food require boil menu facture compare length of you order, tell you the time be ready before head God help them, it goes on and on. Of course there was NO WAY I was going to fill this thing out and have some poor sod sent back to “Hotel reeducation camp” or shot out back or flogged in some dank dingy room down stairs. But it does go to show you that in some parts of the world, "They" take service VERY seriously. © Copyright 2005 by polosbastards.com |
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